Warranty
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SubLub 2019 - EN - Voorpag - Big Slider 1
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Warranty


We like to provide you with good quality equipment. All our products are subject to legal warranty. You can expect us to provide you with products that live up to any reasonable expectations. Of course you can count on us as well if it so happens that your item gets damaged. Contact us through phone or e-mail and together we will search for a satisfactory solution.

Defects


Are any of your items broken or not functioning properly upon delivery? Contact us as soon as possible and we will provide you with a suitable solution. You can also visit us in one of our stores and we will sort you out. We can provide you with a return label for you to send the item(s) back to us for free (only available for shipments within the Netherlands).

Complaints


Did we fall short at any point? We're always looking to improve, so please let us know. Contact us, preferably through an e-mail to rotterdam@sublub.nl, and we will get back to you with a substantive reply as soon as possible (within two weeks at the latest, but of course we try to get back to you as soon as we can). If our reaction is unsatisfactory to you, you can choose to forward your complaint to the geschillencommissie Thuiswinkel or the European ODR platform, both of which we are a member of.

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9 Prima!
Johan, Rotterdam 4-10-2022
10 Perfect service . zeer tevreden
Pascal, Belgium 4-10-2022
10 Eerste artikel was niet leverbaar, maar ik kreeg direct een antwoord en alternatief aangeboden - snel verstuurd bovendien
Anders, Beek 3-10-2022
10 Supersnelle levering en prima service
Steven, Dendermonde 3-10-2022
10 Top
Wouter, Brabant 1-10-2022
10 Ruime keuze, werd duidelijk aangegeven wat de levertijd was, mooie wetsuit
Ellen, Oudkarspel 1-10-2022
10 Uitstekend geholpen door vriendelijk, kundig en behulpzaam personeel. Voor mijn vervolgaankopen ga ik hier dan ook zeker naartoe. Aanrader!
René, ‘s-gravenzande 1-10-2022
10 Order stuff from outside of EU. Very fast and efficient delivery Thumbs up!
Linn, Norway 29-9-2022
9 :-)
Arthur, Vlaardingen 28-9-2022
9 Goede spullen en goede service, alleen jammer dat ze niet uit zichzelf lieten weten dat er een glas niet op voorraad was waardoor de levering vertraagde.
Odin, Giethoorn 28-9-2022
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